Good Morning Folks,
Some of you may have already signed up for these sessions but if you haven't space is still available for De-escalation Training Webinars (Level 1 and Level 2) scheduled over the next 3 months. Dates and details are shown in the attached flyer.
De-Escalation Training for Street-Front Retailers
The City of Toronto is offering De-Escalation Training Sessions for Street-Front Retailers. The sessions are geared to managers or employees who interact with the general public regularly and would like to learn strategies and skills for communicating with individuals who may be street involved or displaying agitated behaviours. Training is facilitated by the Downtown Yonge BIA and a mental health educator. Registration is free.