Wednesday, 30 September 2020 07:02

What to do if a staff member or customer tests positive

Good Afternoon All,

With case numbers rising again many of you have contacted me to find out what you need to do if one of your staff members or a customer tests positive. I've reached out to the City to get their protocol information. Below is a link to the City's website for complete information on what you need to do. Toronto Public Health will be in touch with you should a case arise and they will guide you through what you need to do but the information in the website provides a good overall guide. Please take some time to click on the link and read through the various tabs.

COVID-19 Guidance: Employers, Workplaces & Businesses.

Role of employer during a workplace COVID-19 outbreak

  • Develop a preparedness and response plan in the event someone becomes ill with symptoms of COVID-19.
  • Communicate with employees and business partners early and often to ensure accurate information is being shared.
  • Keep a list of the names and contact information of all participants at in-person meetings or events. Toronto Public Health will use this list to notify and provide instructions for close contacts to self-isolate or self-monitor for COVID-19 symptoms.
  • Any personal information that is collected for COVID-19 contract tracing can only be used for this purpose, unless an individual provides their consent. Records should only be kept for 30 days, and then shredded.
  • Contact Toronto Public Health at 416-338-7600 for guidance if you have been notified that an employee has tested positive and/or you have concerns that employees may have been exposed to a person with COVID-19 in the workplace.
  • Provide Toronto Public Health with contact information of exposed employees and customers to assist with contact tracing.
  • If a staff member, client or customer has tested positive for COVID-19, Toronto Public Health will interview the person to determine if he/she was contagious while on your premises. Consent is obtained from the employee before disclosing personal health information to the employer.
  • Clean and disinfect surfaces that may have been touched by the sick employee as soon as possible.
  • Additional public health advice in the event of an outbreak may include additional cleaning and disinfecting measures to reduce the risk of spread in the setting.
  • Follow public health guidance on additional preventive measures.
  • Support employees who need to be absent from work due to illness or being a close contact of a confirmed case of COVID-19.
  • Maintain confidentiality of employees’ personal health information.
  • Report to the Ministry of Labour, Training and Skills Development and Workplace Safety and Insurance Board (WSIB) if you have been advised that one of your employees has tested positive due to exposure at the workplace.
  • Encourage staff to download the COVID Alert app so they can be notified directly if they have been in close contact with someone who was contagious with COVID-19. 

Read 29 times

RSS Twitter Facebook Instagram

Member Resources

Find a great list of reference and resource items for your business here and here.

54 Police Division: 416-808-5400
55 Police Division: 416-808-5500

Recent Tweets